In a significant stride towards digital advancement, I&M Bank Uganda has recently announced its integration with the Finacle core banking system, marking a pivotal moment in its journey towards modernization. This move, disclosed by the bank’s CEO, Robin Bairstow, during a media briefing, underscores the institution’s commitment to elevating service standards and customer satisfaction.
Bairstow emphasized the transformative potential of Finacle’s robust platform, designed to optimize service delivery and streamline operations. He stressed its role in fostering innovation-led growth and achieving operational excellence, echoing the sentiments of many leading financial institutions worldwide.
“This integration represents a major step forward in our digital transformation agenda,” Bairstow asserted, highlighting the comprehensive nature of the upgrade initiated last year. Central to this initiative is a renewed focus on innovation and customer-centricity, aimed at propelling growth and efficiency while enhancing the overall banking experience.
One of the key features of the new system is its web-based architecture, facilitating seamless access to multiple currencies and consolidating all digital channels within a unified banking platform. This holistic approach promises an Omni channel experience, ensuring unparalleled convenience and accessibility for customers across diverse touchpoints.
“We’ve undergone significant enhancements across various fronts, from digital channels to ATM infrastructure and cybersecurity protocols,” Bairstow elaborated, underscoring the bank’s commitment to staying ahead in an increasingly digital landscape.
Supporting Bairstow’s narrative, Sam Ntulume, the bank’s chief operating officer, shed light on the evolving customer landscape driving this technological evolution. With customers increasingly seeking convenience and tailored solutions, I&M Bank Uganda has responded by leveraging technology to meet evolving needs effectively.
“Our customers demand convenience and reliability, irrespective of their location. We’ve listened attentively and collaborated closely with stakeholders to roll out solutions that align with their expectations,” Ntulume affirmed, echoing the bank’s customer-centric approach.
The integration with Finacle, a leading universal banking solution, underscores the institution’s strategic vision to deepen connections with stakeholders, foster innovation, and accelerate growth in the digital era. This comprehensive core banking system caters to a wide array of banking needs, from e-banking and mobile banking to treasury management and analytics, positioning I&M Bank Uganda for sustained success in an increasingly competitive landscape.
In conclusion, I&M Bank Uganda’s integration with Finacle represents a pivotal moment in its digital transformation journey, heralding a new era of enhanced customer experience and operational efficiency. With a steadfast commitment to innovation and customer-centricity, the bank is poised to thrive in an ever-evolving financial landscape.
